The National Governors Association (NGA) is the collective voice of the nation’s governors and one of Washington, D.C.’s most oldest and most respected public policy organizations. Working with the USA's 50 governors to identify priority issues and deal collectively with matters of public policy, NGA staffers needed language and tools to help them untangle complexity and communicate with greater clarity. Staffers worked with the Waters Center to build their systems thinking capacity so they could create a common language that infused the Habits. They knew they needed a different way of thinking to achieve a different result. They used the Ladder of Inference to both advocate for policy decisions that would deliver benefit and better understand mental models of those who held a different viewpoint. Seeing new perspectives and new connections allowed them to better serve governors and their staffs.